Month: January 2014

The top six phrases to eliminate from your customer service communications

Have you ever had to deal with angry, impatient or rude customers? Client relationships are a two way process and for a client to show any of the above negative emotions, indicates that they may have previously been let down in earlier communications or they simply don’t trust or have any confidence in your ability …

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On Demand Television is Changing Corporate and Internal Communications

As I sit here on the train, looking forward to watching the tv program I have recorded when I get home, I reflect on just how big the opportunity is for companies to deliver information the same way. Pre-recorded, on-demand and interactive. Face to face sessions, Town Hall meetings and conference calls can be often …

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